Privacy

Privacy Policy

Last updated: July 2026

1. Information We Collect

Account Information

  • Email address
  • Display name
  • Profile photo (from Google Sign-In)

Monitoring Data

  • Website URLs you configure for monitoring
  • Performance metrics (Lighthouse scores, response times)
  • Uptime/downtime history
  • SSL certificate information
  • Web Vitals (LCP, FID, CLS)

Usage Data

  • Pages visited within Simple Ops
  • Feature usage patterns
  • Device and browser information

2. How We Use Your Information

  • To provide and maintain the monitoring Service
  • To send you alerts when your sites are down or degraded
  • To generate performance reports
  • To improve the Service
  • To communicate about your account

3. Data Storage

  • Account data is stored in MySQL databases
  • Time-series monitoring data is stored in TimescaleDB
  • Data is hosted on secure servers with encrypted connections

4. Third-Party Services

We use the following third-party services:

  • Firebase (Google): Authentication
  • Stripe: Payment processing
  • Sentry: Error tracking
  • Google Analytics: Usage analytics

5. Data Retention

  • Account data is retained while your account is active
  • Monitoring data is retained for up to 12 months
  • You can request data deletion by contacting us

6. Data Security

We implement industry-standard security measures including:

  • HTTPS/TLS encryption for all connections
  • Encrypted database connections
  • Regular security audits

7. Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Export your monitoring data

8. Cookies

We use essential cookies for authentication and session management. Analytics cookies are used with your consent.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or in-app notification.

Contact

For privacy-related questions, contact us at support@dworks.io.